Firdous A.

WORK HISTORY

EDUCATION

SKILLS

ABOUT FIRDOUS A.

Accomplished Senior Technology Architect - SCCM / Intune with over 20 years of experience and a master’s degree in systems & computer engineering. Expert in the end-to-end management of enterprise devices, specializing in Windows, macOS, iOS/iPadOS, Android, and Linux systems. Demonstrated success in developing and deploying solutions in conventional, virtualized, and cloud environments. Aims to leverage in-depth technical expertise to optimize operational efficiency, elevate performance, and ensure regulatory compliance. Dedicated to providing top-tier service, with a keen focus on evolving technology trends and industry best practices.• Subject Matter Expert for Microsoft Configuration Manager (SCCM / MECM) and Intune.• Proficient in On-premises and Cloud-based Desktops and Servers: Expertise in planning, designing, implementation, troubleshooting, and maintenance.• Azure and Cloud Infrastructure: Design, configure, implement, and manage enterprise-level Azure tenants and full cloud infrastructures.• SCCM and Intune Administration: Successfully designed and configured SCCM and Intune environments for departments with and users and devices, managing comprehensive and integrated device and application management for the Government of Canada and private sector clients.• Security Controls Implementation: Designed, configured, and deployed security baselines and controls, including MFA, WHfB, and Conditional Access, for gov. of Canada departments, advancing secure access to cloud resources towards a zero-trust security model.• Modern Device Management: Configured AzureAD join (EntraID), Hybrid Azure AD join, Autopilot, Windows Update for Business, Windows Hello for Business, and OneDrive for Business.• Microsoft 365 Apps for Enterprise Management: Configured, deployed, and managed Microsoft 365 Apps, Teams, MTR devices, Edge Enterprise, and OneDrive for Business as part of desktop modernization initiatives.• Endpoint Analytics, Log Analytics and Reporting: Expertise in Endpoint Analytics and Log Analytics Workspace, designing and configuring Workbooks in Azure for enhanced Intune reporting for audits and device management.• OS Deployment and Management: Expert in Windows 7/10/11 OS Image/Task Sequences and OS deployment using MDT/SCCM, configuring task sequences for OSD, OS Refresh, In-Place Upgrade, and modern driver management.• Transition to Modern Desktop Management: Configured SCCM for co-management with Intune, facilitating the transition to modern desktop management for gov of Canada departments and more.