Anjelica Mationg
Research Operations at ServiceNow | UX Research Operations Leader
- Role
- Staff Research Program Manager at ServiceNow
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Anjelica Mationg
With over 20 years of experience in Project and Program Management, Operations, Customer Success, and User Experience, I am a UX Research Operations leader specializing in building strategic, multidimensional customer engagement infrastructures that enhance efficiency, visibility, and user access for research. I lead the development and execution of high-impact strategies to improve participant recruitment and elevate the overall research experience.A graduate of San Diego State University and former Board Member for PMCP (Project Management Certificate Program) Alumni Network Association at San Diego Continuing Education.
Experience
Staff Research Program Manager
Mar 2025 — Present · US
Education
San Diego State University
Bachelors of Applied Arts and Sciences, Public Administration
1998 — 2002
San Diego College of Continuing Education
Project Management Certificate Program
2013 — 2014
Skills
- Commitment to Success
- Customer Service
- Customer Relationship Management (Crm)
- Integration
- Online Marketing
- SEO Copywriting
- Web Project Management
- Sales
- Outstanding Interpersonal Communication Skills
- Online Advertising
- Web Marketing
- Team Leadership
- Project Management
- Commitment to Customer Service
- Business Process Improvement
- Maintaining Strong Client Relationships
- Software Project Management
- Crm
- Sem
- Organization & Prioritization Skills
- Website Development
- Keyword Research
- Web Analytics
- Strategic Planning
- Social Media Marketing
- Google Adwords
- Leadership
- E-Commerce
- Cross-Functional Team Leadership
- Search Engine Optimization (SEO)
- Highly Detail Oriented
- Cms
- Management
- SEO
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