Anjanie Chand
Human Resources Generalist - Customer Care @Chewy
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WORK HISTORY
Human Resources Generalist - Customer Care @Chewy
Plantation, FL, US
Interpreted policies and procedures to ensure compliance with state and federal employment laws, resolving low-risk investigations and providing policy recommendations. Responded to employee inquiries regarding policies, procedures, and programs, identifying trends to recommend policy reiteration or training opportunities. Coordinated and conducted HR training sessions while maintaining and updating HR repositories, job aids, and SOPs to ensure accurate and up-to-date resources. Supported employee engagement and retention by analyzing survey data and feedback, assisting with benefits analysis, leave/ADA accommodations, relocation support, immigration matters, and contingent workforce needs.Ensured compliance by reinforcing company policies and supporting the development and implementation of HR procedures aligned with federal, state, and local regulations. Maintained data integrity across HR systems and collaborated with HRBPs and leaders to enhance reporting capabilities and optimize self-service tools.Advised leaders on employee disciplinary actions, performance concerns, and policy violations, providing documentation support and guidance. Managed voluntary terminations and conducted exit interviews to gather insights for improving retention and workplace culture.
EDUCATION
Florida Atlantic University
Associate of Arts (AA), Psychology
University of Central Florida
Bachelor of Science (BS), Psychology
SKILLS
ABOUT ANJANIE CHAND
With over a decade in customer service and hospitality, transitioning seamlessly into human resources, my tenure at Chewy has been marked by meticulous attention to data integrity and compliance. My expertise in HRIS systems, including ADP, ServiceNow and Workday, has been pivotal in auditing and updating records for over team members, ensuring seamless payroll operations and adherence to HR policies.At Chewy, my role extends beyond data management; it involves fostering a supportive environment through the Human Resources Shared Services and Team Member Experience department. My communication skills and HR knowledge empower me to address inquiries and issues efficiently, audit and investigate thoroughly, and maintain integrity of information and compliance, contributing to the overall mission of delivering exceptional internal customer service and engagement within a leading e-commerce company.
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