Anjana Vinukumar Krishna
Billing Analyst @BT Group
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WORK HISTORY
Billing Analyst @BT Group
Belfast, GB
Managed customer interactions to resolve residential broadband billing issues, achieving a 95% customer satisfaction rate.• Handled over 100 customer interactions weekly, efficiently resolving billing queries.• Identified recurring issues and collaborated with internal teams to improve processes, reducing resolution times by 20%.
EDUCATION
Queen's University Belfast
Master of Science - MS, Business analytics
Pillai College of Arts,Commerce and Science
Bachelor of Management Studies, Finance, General
The Institute of Company Secretaries of India
Foundation degree
ABOUT ANJANA VINUKUMAR KRISHNA
Currently serving as a Billing Advisor and Analyst at BT Group, I specialize in resolving…
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