Anjali Tank

About Anjali Tank

A purpose-driven professional with a strong foundation in application ownership, platform optimization, and stakeholder engagement, currently leading the end-to-end delivery and management of the Social Listening Platform at Reliance Industries Ltd.As an Application Lead, I manage a critical CX and analytics platform that empowers real-time engagement across multiple brands. My responsibilities span from requirement gathering, product documentation, and deployment coordination, to working closely with cross-functional teams across Development, Infra, AppSec, and Brand functions to deliver platform enhancements that are secure, scalable, and user-focused.Beyond the technical delivery, I contribute to strategic initiatives that bridge brand experience with technology — including co-managing the Appreciation Response Mechanism and partnering on social media content campaigns that shape public perception and reinforce trust. These responsibilities have strengthened my understanding of brand sentiment, digital reputation management, and the role of communication design in product ecosystems.With foundational training in project planning and execution, I’m now actively progressing toward a career in Product Management — where I aim to combine my platform insights, user empathy, and operational discipline to build and scale meaningful digital products.I’m passionate about cross-functional collaboration, documentation excellence, and building processes that don’t just work — but evolve. I strive to deliver work that drives outcomes, adds value, and strengthens both the product and the team behind it.

Experience

1. Application Lead

   Jio

   Apr 2024 — Present · Navi Mumbai, IN

   End-to-end ownership of the enterprise social listening and customer experience platform used across the Reliance ecosystem.Drive continuous requirement gathering, platform audits, and feature documentation in alignment with brand-specific needs and evolving customer experience goals.Collaborate with multiple verticals — including Development, Infrastructure, Brand, AppSec, and Content — to deliver timely platform enhancements and ensure platform stability and availability.Spearhead strategic platform improvements based on feedback loops, performance analytics, and user journeys.Track and resolve performance bottlenecks by leveraging tools like AppDynamics and coordinating with technical teams across the delivery lifecycle.Deliver and manage internal and external-facing business documentation: feature notes, version changelogs, issue resolution logs, and process blueprints.Contribute to visual communication, brand-led digital initiatives, and internal process innovation through structured collaboration with content teams.Focus on cultivating a positive and collaborative team environment that supports engagement, communication, and team alignment.

Education

• D Y Patil International University, Akurdi

  Bachelor in Computer Applications, Cloud Computing