Anjali Poorandatt Manarang Mercado
Area Manager at Amazon
- Role
- Area Manager at Amazon
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Anjali Poorandatt Manarang Mercado
My name is Anjali Poorandatt Manarang Mercado. I have earned both my Master\'s Degree in Global Strategic Communications and my Bachelor\'s Degree in Communications for the Arts and Performance Track at Florida International University. As a Communications Major, I hope to impact the people throughout my community by assisting them to reach their full potential and build their self-confidence. I want to promote awareness regarding the fields of technology and continue to dedicate my time to philanthropic services. I am currently an Area Manager at Amazon. I was an Admissions Advisor at Post University helping other students grow and feel comfortable for their educational journey. I was also Product Zone Specialist at Apple where I helped people find the right solutions and the product that helps them with their needs. I believe that as long as I put my mind to it, I am capable of doing anything.
Experience
Area Manager
May 2024 — Present · FL, US
Analyzed key performance metrics and implemented targeted corrective actions to close productivity gaps—including Fast Starts and Idle Time—while developing quality tracking tools like QUIP spreadsheets to drive continuous improvement in Inbound operations.Supported leadership with workforce planning, employee engagement initiatives, and organizational change management.Collaborated with cross-functional teams to investigate incidents, analyze root causes, and develop preventive strategies that minimized recurrence.Coordinated multi-departmental projects, balancing competing priorities and resources to meet deadlines and exceed expectations.Led, empowered, and mentored a 50-member team through leadership development, career mapping, and motivation initiatives, resulting in a 0% Unfavorable Leadership Opportunity Index and 0% Unfavorable Safety Leadership Index 3.0 scores.Applied Amazon Leadership Principles such as Earn Trust, Customer Obsession, Learn and Be Curious, and Bias for Action to overcome operational challenges, fostering a positive work culture reflected in 80% favorable job stress, 81% job satisfaction, and 92% inclusion scores.
Education
Florida International University
Master of Science - MS, Global Strategic Communications
2020
Florida International University
Bachelor of Arts - BA, Mass Communication/Media Studies
Paul J Hagerty High School
Engineering and Information Technology
2013 — 2017
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