Anjali Bhatia
Guest Services Coordinator @Cineplex
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WORK HISTORY
Guest Services Coordinator @Cineplex
Toronto, ON, CA
Deliver empathetic remote customer support in a call center environment, resolving 80% of escalated issues within 20 minutes.• Utilize Zendesk and ServiceNow for ticketing and documentation.• Collaborate with internal teams via Microsoft Teams for issue resolution and updates.• Decrease social media response time by 90%, contributing to a 20% rise in customer satisfaction.• Leverage Power BI to produce actionable customer insights for management.
EDUCATION
Centennial College
Graduate Certificate, International Business
Mount Abu Public School
High School
Algoma University
Graduate certificate, Business/Commerce, General
Rukmini Devi Institute of Advanced Studies
Bachelor's degree, Business/Commerce, General
ABOUT ANJALI BHATIA
Client service and administrative professional with 5+ years of experience supporting…
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