Anjali Vatari
Problem Manager | IT Service Manager | IT Service Management Certified
- Role
- Problem Manager at Tata Consultancy Services
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Anjali Vatari
Problem Manager with 3 years of experience at TCS, specializing in problem resolution, SLA compliance, and service delivery enhancement. I bring a proven track record of optimizing processes, improving RCA quality, and driving continuous improvement to ensure high service reliability and customer satisfaction. I collaborate effectively across global teams to resolve issues, conduct impactful problem reviews, and deliver performance insights through KPI-driven reporting. Passionate about fostering team collaboration and contributing to organizational success through efficient service operations.
Experience
Problem Manager
Dec 2021 — Present
As a Problem Manager, I focus on strengthening problem management by improving RCA quality, identifying root causes, and implementing corrective and preventive actions to avoid recurrence. I maintain comprehensive documentation and align processes with ITIL best practices to enhance service reliability. I work closely with cross-functional teams across the UK and India, facilitating seamless collaboration and communication. I also chair client-facing problem review meetings to align on resolutions and drive continuous service improvements. Additionally, I prepare and analyze monthly performance reports focused on key metrics such as MTTR and first-time fix rates, helping to optimize service delivery and support data-driven decision-making.
Education
Vidya Prasarak Mandal's Polytechnic Thane
Diploma
2015 — 2018
Bharati Vidyapeeth College of Engineering, Navi Mumbai
Bachelor of Engineering - BE
2018 — 2021
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