Anjali van Ness
Business Analyst at AIG | Aspiring Data Scientist
- Role
- Business Analyst at AIG
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Anjali van Ness
Hi, I\'m Anjali, a data storyteller passionate about using analytics to drive impactful…
Experience
Business Analyst
Oct 2024 — Present · Atlanta, GA, US
Support underwriting teams by resolving system issues and working to improve our central underwriting platform-Served as a systems expert and point of escalation for a proprietary underwriting and policyissuance platform integrated with Duck Creek and other systems-Analyzed incoming system issue tickets, identified recurring system issues, and escalatedpotential defects for investigation and resolution by IT-Reduced system support ticket backlog by over 70%, helping decrease the queue from ~100 toconsistently fewer than 30, improving overall user satisfaction and team efficiency-Liaised between business users and IT teams, translating technical system behavior into clearuser-facing guidance and facilitating meetings to resolve complex cross-functional issues-Participated in monthly UAT cycles to validate system functionality and mitigate production risks-Acted as a go-to support resource for internal users and recognized by peers and leadership forimproving support accessibility and efficiency-Selected to support a cross-functional analytics initiative launching in October 2025 to assist withdata reporting for underwriting operations
Education
University of Georgia - Franklin College of Arts and Sciences
Bachelor of Science - BS, Data Science
2020 — 2023
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