Anjali Singh
ll Open to Work ll Physics Wallah ll Ex-Questt II Ex-Byju\'s II
- Role
- Associate at PW (PhysicsWallah)
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Anjali Singh
I am a standards-driven, self-motivated confident person who has meticulous attention to…
Experience
Associate
Mar 2024 — Present · Delhi, IN
1- Acted as a key point of contact between students and academic teams to ensure timely resolution of student concerns.2- Managed and monitored student issues by creating and tracking support tickets, ensuring adherence to turnaround times (TAT).3- Conducted academic feedback calls to understand student satisfaction, identify pain points, and proactively support academic success.4- Improved student satisfaction scores through personalized support and proactive interventions.5- Successfully reduced issue recurrence by identifying root causes and working with teams to implement systemic solutions.6- Escalated unresolved issues and followed up consistently to ensure successful closure.7-Led CSAT (Customer Satisfaction) surveys to measure and enhance student satisfaction.
Education
Central University of Jharkhand
Integrated Master in Business Administration
2015 — 2020
Aditya Birla Intermediate collage
Higher Secondary Studies in Commerce
2012 — 2014
Aditya Birla Intermediate collage
Secondary Studies
2011 — 2012
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