Anjali Sharma
🚀 Customer Relationship | Post-Sales Service | Process Optimization | CRM Specialist (Salesforce | Oracle | Farvision) | Revenue Growth 📈 | Conflict Resolution 🤝 | Real Estate Expert 🏡
- Role
- Assistant Manager at Emaar
- Location
- Chandigarh, IN
- LinkedIn followers
- 500 followers
About Anjali Sharma
Customer-Focused | Real Estate CRM Expert | Driving Revenue & Customer…
Experience
Assistant Manager
Jul 2022 — Present · Chandigarh, IN
Managed end-to-end customer lifecycle, ensuring seamless booking-to-possession experience. Oversaw agreements, demands, and handovers while effectively resolving customer complaints. Controlled customer dues, tracked payments, and achieved collection targets. Coordinated with legal and banking teams to ensure approvals, verifications, and compliance. Defined customer satisfaction metrics, achieving departmental targets efficiently. Enhanced customization satisfaction by 40% through clear communication of customer requirements. Implemented CRM strategies to strengthen customer retention and loyalty. Increased customer satisfaction by 20% through streamlined processes and grievance resolution. Reduced outstanding payments by 30% through proactive collection strategies. Oversaw the entire customer lifecycle, from booking to possession.
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