Anjali Roy

About Anjali Roy

Business Operations and Supply Chain leader with 11+ years of experience driving large-scale operational transformation across e-commerce, manufacturing, automotive, and consulting environments.At Amazon, I lead Business Operations for the SEND (Seller Export & Delivery) program, driving seller experience transformation, carrier strategy, and monetization across export lanes. I have reduced resolution SLAs, strengthened cross-functional governance, improved lane adoption, and executed benchmark-led carrier negotiations generating incremental revenue while maintaining market competitiveness.Previously, I led a 150-member Line Haul operations team managing European freight networks, improving operational efficiency by 12% through data-driven interventions and scaling high-performance onboarding programs.My consulting experience spans end-to-end S & OP and demand planning transformations for global clients including PepsiCo LATAM, Berger Paints, and AsahiKASEI, delivering measurable improvements in forecast accuracy, service levels, and over $110M in value impact.Earlier in my career at Tata Steel and Tata Motors, I led sourcing transformation, supplier development, and cost optimization programs delivering multi-million-dollar savings and operational scalability.I specialize in building scalable operating models, leading cross-functional teams, driving carrier and supplier strategy, and delivering measurable revenue, cost, and service outcomes.

Experience

1. Business Ops Manager, Send(Seller Export and Delivery)

   Amazon

   Feb 2025 — Present · Bengaluru, IN

   I lead Business Operations for Amazon’s SEND (Seller Export and Delivery) program, driving seller experience transformation, carrier strategy, and program monetization across export lanes.I spearhead a seller support transformation initiative by launching SEND-dedicated seller support queues with intelligent routing, implementing standardized SOPs, and enabling end-to-end seller contact metrics visibility. This improves resolution SLAs, significantly enhances first-contact resolution, and establishes scalable cross-functional governance across multiple stakeholder teams.On the commercial front, I drive carrier strategy through benchmark-led negotiations leveraging market insights. I increase lane adoption, maintain price competitiveness against offline market carriers, and execute monetization contracts generating ~$90K in projected annual revenue, strengthening long-term program sustainability.

Education

• Manipal Institute of Technology

  Bachelor of Engineering - BE, Electrical and Electronics Engineering

  2010 — 2014

Skills

• Plm
• Matlab
• Vendor Selection
• Scheduling
• Sql
• Microsoft Office
• C++
• C
• Part Development
• Training and Skill Matrix Development
• Sap Mm
• Vendor Development
• Inventory Management
• Team Management
• Java
• Microsoft Excel
• Powerpoint
• Photoshop
• Quality Assurance & Control
• Microsoft Powerpoint
• Manufacturing
• Microsoft Word
• Engineering
• Operations
• Html
• People Management