Anjali Puruswani
Customer Success Executive @Spicegems
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WORK HISTORY
Customer Success Executive @Spicegems
Kota, IN
As a Customer Success Executive at SpiceGems, I provide prompt and effective support to app users through email and live chat, guiding them with clear solutions and helping resolve issues efficiently.By addressing user queries and coordinating with teams, I ensure a smooth and positive experience for every customer. My focus is on turning challenges into solutions and helping users get the most value from the app.Key Responsibilities:Provided efficient and responsive support via email and live chat, ensuring timely resolution of queries.Delivered clear guidance and actionable solutions to enhance the customer experience.Coordinated with teams to resolve technical and app-related issues.Ensured professional and empathetic communication, addressing customer concerns with care and consistency.Reviewed help articles and knowledge base content for accuracy and clarity.
EDUCATION
University of Kota
Master of Commerce - M. Com, Economics
University of Kota
Bachelor of Commerce - BCom, Accounting and Business/Management
ABOUT ANJALI PURUSWANI
I’m a Customer Success and CRM professional with experience in delivering exceptional support, managing client interactions, and improving customer experience across multiple roles in EdTech and IT.Currently, as a Customer Success Executive at SpiceGems, I provide prompt and effective support to app users via email and live chat, guiding them with clear solutions, coordinating with teams to resolve issues, and ensuring a smooth and positive experience for every customer. My focus is on turning challenges into solutions and helping users get the most value from the app.Previously, at DotcomPal, I gained experience in CRM management, client communications, webinar support, and email marketing transitions, which strengthened my skills in handling customer needs and streamlining processes efficiently. At Eduncle, I focused on sales, client management, and conversions, building a strong foundation in understanding customer behavior and driving results.I am passionate about enhancing customer experiences, resolving challenges efficiently, and contributing to business growth. I continuously aim to learn, adapt, and provide value, whether through direct support, coordination with teams, or improving processes.
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