Anjali Mishhra

Territory Manager - Hdo @airtel

Bhopal, IN

Co-ordinate with various stake holders with timely communication on challenges faced.Handle escalation from internal and external customers.Ensure minimizing of repeat/re-open fault cases and make analysis to prevent such cases.Co-ordinate with wiring vendor and ensure timely support to field team.Maintain proper documentation and sharing of report as and when required.Carry out audit within target date and generate report.Responsible to ensure reduction in overall open SR, Repeat & Re-open to meet the KPI targets.Quality & Process Compliance, Team Building & Driving Skills, Ensuring timely audits.Identify Proactive Network Rehabilitation opportunities.Monitor team performance and propose improvement plan.Training for support & skill sets development.Coordination with cross functional teams CSD/NOC/O&M to provide faster resolutions.