Anjali Jaiswal
Sr Customer Success Mangaer
- Role
- Sr Customer Success Manager at MoEngage
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Anjali Jaiswal
I am a Senior Customer Success Manager and Associate Product Manager with a passion for helping enterprise brands navigate the intersection of marketing automation and business growth.Currently at MoEngage, I manage a high-impact portfolio featuring marquee brands such as Tata Cliq, Reliance Brands Limited, and Zivame etc. My focus is on driving Net Revenue Retention (NRR) through deep product adoption and consultative solutioning. To date, I have maintained a 100% retention rate and consistently grown MRR by at least 10% per quarter.My background as an Associate Product Manager allows me to bring a unique technical lens to Customer Success. I don\'t just manage accounts; I partner with engineering and design teams to bridge the gap between user pain points and product innovation. Whether it\'s leading an MVP launch that boosted satisfaction by 55% or saving a major enterprise account through strategic solutioning, I thrive on turning complex challenges into growth opportunities.Core Expertise:Enterprise Account Management & Retention StrategyProduct Lifecycle & MVP DevelopmentRevenue Expansion (Upsell/Cross-sell)Stakeholder Management & Strategic AdvisoryLet’s connect to discuss SaaS growth, customer engagement strategies, or product-led success!
Experience
Sr Customer Success Manager
Nov 2023 — Present · Bengaluru, IN
Education
The London School of Economics and Political Science (LSE)
Summer School, Analysis and Management of Risk
2019 — 2019
Sunbeam English School
12 Th, Commerce
2015 — 2017
Shri Ram College of Commerce (SRCC)
Bcom Honours
2017 — 2020
Nirmala Convent Sr. Sec. School
10th
2002 — 2015
Insurance Institute Of India
Insurance Advisor
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