Anjali Jain

Customer Service Representative @AU SMALL FINANCE BANK

Jaipur, IN

Customer Service Representative at AU Small Finance Bank.As a Customer Service Representative at AU Small Finance Bank, I provide exceptional service to our customers, resolving their queries and concerns in a timely and professional manner. My goal is to ensure customer satisfaction, build trust, and foster long-term relationships.Key Responsibilities- Respond to customer inquiries via phone, email, and chat- Resolve customer complaints and issues in a fair and timely manner- Provide product information and services to customers- Maintain accurate records and update customer information- Collaborate with internal teams to resolve customer issuesSkills- Excellent communication and interpersonal skills- Strong problem-solving and analytical skills- Ability to work in a fast-paced environment- Customer-centric approachAchievements- Consistently met or exceeded customer satisfaction targets- Successfully resolved complex customer issues- Built strong relationships with customers and internal stakeholders

Jaipur National University

Bachelor of Business Administration - BBA

St. Paul's Senior Secondary School

Master of Business Administration - MBA

Swami Vivekananda Subharti University, Meerut

Master of Business Administration - MBA

St. Paul's Senior Secondary School

Jaipur national university