Anjali Gupta
Manager | Delivering strategic solutions and inspiring team success.Financial Services | B.Com Graduate with a track record in investment banking, accounting, financial analysis and portfolio Management.
- Role
- Customer Service Representative at TP
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Anjali Gupta
Graduated from St paul Institute in Bcom (Tax law/Taxation).Experienced and have demonstrated history of working in finance field.Highly skilled Sales Manager. Good at teamwork, team management and Financial analysis.Knowledge of CRM, Business development, Currency, MCX and Equity Segment, SIP and Mutual funds, Problem solving and query resolving ability.I\'ve always been a multitasker from early age love new challenges and driven for reaching my goals.
Experience
Customer Service Representative
Apr 2025 — Present
Handling customer interactions in a fintech voice process while meeting quality and productivity KPIs. Part of the pilot batch, contributing to process stabilization and operational improvement. Creating and managing incident and service request tickets in ServiceNow (SNOW). Raising tickets for system issues, transaction failures, and application-related incidents. Coordinating with backend and tech teams for timely issue resolution and closure. Providing real-time floor support and process guidance as a functional SME. Assisting Team Leaders with floor management and escalation handling. Ensuring adherence to compliance, data security, and quality standards.
Education
Columbia
Class X (CBSE)
Devi Ahilya Vishwavidyalaya
Bachelor of Commerce
Columbia
Class XII (CBSE)
Columbia Convent School Indore
Commerce, Accounting
Devi Ahilya Vishwavidyalaya
Bachelor of Commerce - BCom, Tax Law/Taxation
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