Anjali Ghate

About Anjali Ghate

Ten+ years of experience in Service Industry((Telecom)into Customer Service Department)…

Experience

1. Customer Success Manager

   Tata Communications

   Oct 2021 — Present · Pune, IN

   Managing Corporate Customers 70+ Enterprise Accounts for PAN India, Engaging with Cross Functional collaboration with Customer Service, Sales, Service Assurance, Delivery and Product teams to optimize the overall customer experience. Prioritizing Retentions /Contract Renewal by comprehensively understanding client needs, coordinating with internal teams to save the Churn and generate Revenue. Proactively conducting churn forecasting and analysis to mitigate its impact. Ensuring timely assistance with client requirements in alignment with established Service Level Agreements (SLAs).Proactively onboarding customers on the TCx portal to enhance Customer experience. Receiving Rewards since 5month for Multiyear Contract Renewal and Retention Received Rewards 5months for Multiyear Contract Renewal and Retention in 2023 Best Employee for the Quarter in 2023 Received Reward for Zero Churn for Consecutive 2months 2024 Retained High Value customer of 20lac each for 1st and 2nd year by solving the problem of customer and entitled the customer to make payment. Handled Project: Service Delivery on HOLD O2Net (On net ) Project Customer Engagement

Education

• LRT Commerce College Akola

  M.Com, Commerce

  1994 — 1996

Skills

• Telecommunications
• Leadership
• Call Center
• Vendor Management
• Forecasting
• Administration
• Vas
• Recruiting
• Customer Relations
• People Management
• Customer Relationship Management (Crm)
• Business Planning
• Operations Management
• Value-Added Services (Vas)
• Team Building
• Customer Satisfaction
• Performance Management
• Employee Relations
• Planning
• Service Delivery
• Customer Service
• Billing
• Teamwork
• Team Leadership
• Project Planning
• Customer Satisfaction Research
• Bpo
• Time Management
• Team Management