Anjali
Senior Technical Engineer | Agentblazer Legend | Certified Contact Center Accredited Professional | Digital Engagement | Service Cloud Voice | Salesforce Certified Service Cloud Consultant | All Star Ranger | Salesforce
- Role
- Senior Service Cloud Technical Engineer at Salesforce
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Anjali
Proficient & hands on with Salesforce CRM, Service Cloud, Service Cloud Voice & Digital Engagement- Possess advanced Product, implementation & Debugging Skills for Digital Engagement & Service Cloud Voice- Experienced in Apex, LWC, Flows, Visualforce, Salesforce Service Cloud Data Model, Agentforce- Full-stack Web developer with hands-on on Java, Web-services, Postgres, JSP, JavaScript, jQuery, HTML, CSS & Bootstrap- Extensive exposure to code versioning, production deployment & unit testing along with Back-end Code development & UI development for Desktop & Mobile based applications- Developing high-volume & low-latency code for mission-critical systems and delivering high-availability & performance for critical tasks of the projects- Assuring that the designs are in compliance with the standard specifications & delivered within the specified timing constraints- Handling & maintaining Databases up to Production level, ensuring job execution & timely DB syncs- Creating the releases of software components & ensuring their timely deployment on all levels of Application Servers- Supporting continuous improvement by investigating alternatives & technologies for the existing systems- Deliver features & fixes as per requirements, schedules & activities, with performance, reliability & security in mind, along with fixes for critical production-level issues of the project- Skilled in documenting High-Level & Low-Level Design Documents, User Manuals, Code Review Reports, UAT Documents, Configuration Reports & Code Migration Documents of the project.
Experience
Senior Service Cloud Technical Engineer
Mar 2023 — Present · Bengaluru, IN
Education
St. Fidelis Sr. Sec. School
Highschool, Science & Maths
2007 — 2011
Aligarh Muslim University
Diploma Engineering, Information Technology
2011 — 2014
Aligarh College Of Engineering & Technology
Bachelor of Technology (B.Tech.), Information Technology
2014 — 2017
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