Aniya D. Mahaffey
Contact Center Digital Communications, Supervisor @Safelite
Signup · Get unlimited contacts
WORK HISTORY
Contact Center Digital Communications, Supervisor @Safelite
Columbus, OH, US
Supervise and coach a team of digital agents handling service inquiries through Teams chat, email, and digital platforms, ensuring high-quality and prompt responses• Oversee daily operations and performance metrics for digital communications, maintaining associate satisfaction goals• Implement process improvements, knowledge base updates, and associate training initiatives to enhance digital experience • Collaborate with workforce management to develop, enhance and optimize digital tools and apps in a high-volume contact center environment • Monitor and report on Key performance indicators (KPIs), using real-time dashboards and reporting tools to drive continuous improvement.
EDUCATION
North Carolina Central University
MIS
Newberry College
Bachelor's of Arts
ABOUT ANIYA D. MAHAFFEY
Highly motivated individual with proven superior skills working in both team and independent environments; bringing a strong work ethic, creativity, and uniqueness to any organization. My goal is to effectively impact the internal workforce by utilizing my knowledge of storytelling, technology and analytics to build community.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.