Anitha Murthy

About Anitha Murthy

I am a dedicated professional who has developed a mature and responsible approach to any task that I undertake. Over the course of my 18+ yrs of rich experience, I have consistently demonstrated hard work, hit targets, improved best practices and organized time efficiently in every aspect of my role. I am able to work well both in a team environment as well as using own initiative.Core Responsibilities• Responsible for end to end migration of all assigned transactions from onshore.• Coordinate initial review of business systems, administration, resources, procedures and methods to improve operational and cost effectiveness.• Responsible for coordinating, monitoring and communicating status and activities of the transition.• Worked with delivery leadership and account management to understand the business requirements of the customer.• Ensure that staff development is a priority within all transitional activities.• Identify and work on master data consolidation and management as part of the transition exercise.• Worked with application owners and infrastructure managers for transition activities.• Coordinate with business readiness plan, taking into consideration IT deployment, data migration, capability deployment (training and engagement activities) and any business activities required to integrate new processes or jobs into the ’business as usual’ environment.• Provide leadership, communicate with stakeholders, lead due diligence, and transition of services.• Oversee and manage personnel, relationship with clients and detailed decisions to ensure that transaction meets service level agreements.• Assist in the development of protocols for transition of accounts.• Develop and manage regional support resources to deliver program strategies.• Risk management in the execution of all testing, training and change management activities.• Logging, tracking and following up open issues to resolution including confirming the task owner and establishing target dates.• Recognize, register and resolve client complaints – implementing solutions and prevention mechanisms.• Develop relationships across the IT organization.• Actively manage project risks and issue recommend solutions to effectively overcome them.Onsite Assignment – Process Migration – 2016• Was lead in-charge in migration of 20 complex processes from UK to India.System Migration – October 2018 to May 2019• Was part of Operations Transformation Team to perform end to end testing to verify end to end scenarios from legacy system to target system and back to legacy system.

Experience

1. Business Process Lead

   Tata Consultancy Services

   Jul 2022 — Present · IN

Education

• Periyar University

  Bachelor of Commerce

  2007 — 2011