Anitha A
Sr Servicenow Developer @Joint Commission
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WORK HISTORY
Sr Servicenow Developer @Joint Commission
Chicago, IL, US
1.Implemented “virtual chat bot” on portal enable user to chat with live agents and gets appropriate knowledge articles of issue and user solve their issues instantly by referring articles.2.implementing integration between Microsoft 365 and Servicenow instance where user refer chat bot and service portal in Microsoft teams itself.It will enable user to create tickets, chat with live agent, assigned ticket directly interact and call with users who have created issues.3.worked on service mapping and discovery where all business services and all devices, applications which are reside on azure cloud platform were pulled into cmdb tables and maps relationship among them using tag based service mapping.4. Integrated service now tables with azure devops And power BI using rest API.
EDUCATION
JNTUH College of Engineering Hyderabad
B-tech
University of Central Missouri
Master's degree
ABOUT ANITHA A
Iam Tech enthusiast and I have 6+ years of experience as service now developer. …
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