Anita Mordi

Technical Client Services Representative @Global Payments Inc.

Dublin, IE

Managing daily client interactions, providing exceptional service and resolving inquiries related to transactions, account issues, and technical problems.•Processing and monitoring transactions to ensure accuracy and compliance with company policies and regulatory requirements.•Verifying beneficial owners of businesses to maintain compliance with KYC and AML regulations.•Escalating complex issues to the appropriate departments, ensuring timely and effective resolution.•Collaborating with the risk team, credit control, and settlement teams to address account problems and facilitate the release of funds.•Maintaining detailed records of client interactions, transactions, and escalations to support operational efficiency and compliance.•Providing training and support to new team members on client processing procedures and best practices.

Dublin Business School

Master's degree, Financial Tecnology

Covenant University

Bachelor's degree, Economics