Anita M. Fonseca-Williams
SOLUTIONS, SERVICE DELIVERY, & OPERATIONS LEADER ➡️Forging Transformation ➡️Driving Optimization Through Innovation ➡️Delivering Business Results
- Role
- Vice President, Solution Assurance at R4 Technologies
- Location
- Stamford, CT, US
- LinkedIn followers
- 500 followers
Experience
Vice President, Solution Assurance
Jan 2018 — Present · Ridgefield, CT, US
Created, enhanced, and perfected tools and methods to simplify and standardize the company’s designs and processes.* 500% reduction in new employee onboarding time realized by optimizing processes through incorporation of six-sigma tools with people operations and using available software to automate equipment and system access.* Advanced a culture of continuous improvement by establishing retrospective processes, coordinating training boot-camps with function-specific curriculum, and deploying and managing a simulated client environment that enabled technical resources to test new ideas, train resources, and showcase internal processes.* Elevated confidence in the trustworthiness of the company’s services by assisting with system-and-organizational controls (SOC 2) certification through effective management of relevant processes, documents and data.* 300% acceleration of product-development cycles achieved by compiling and activating a project guidebook that standardized all processes and procedures used in creating client solutions.
Education
Rochester Institute of Technology
Advanced Management Certificate, College of Business
Northeastern University
Bachelor of Science (BS)
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