Anita Singh
Gtu Analyst Gsc\'s @汇丰
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WORK HISTORY
Gtu Analyst Gsc\'s @汇丰
Managing requests assigned in a timely and accurate manner, contributing towards positive client experience of the end-to-end remediation processPerforming out-going / incoming calls, providing excellent customer service and assistance to the customers on CDD projects.Taking ownership of remediation related problems as they arise working closely with all CDD functions to ensure bottlenecks are resolved in an efficient and timely manner.Providing solutions to problems.Adhering to all performance level agreements at all timesComplete other related duties as assigned.Proactively develop understanding of the business and product area thus creating a knowledge base with in CDDWork closely with all CDD functions to develop and vet new business requests in an efficient and timely manner, thereby enhancing performance, quality, and accuracy and reducing TAT.Working closely with the Assistant Managers providing support and coverage as appropriate
EDUCATION
University of Allahabad
Bachelor of Commerce - BCom
New law college,Pune
Bachelor of Laws - LLB
ABOUT ANITA SINGH
At HSBC, our team manages complex client remediation processes, ensuring precise and swift resolution of CDD-related issues, contributing to the positive client experiences. My role specifically revolves around problem-solving, collaborating across CDD functions, and maintaining high standards of customer service—skills honed through my Bachelor of Commerce and LLB studies.With certifications in RPA & Intelligent Automation and Anti-Money Laundering, I bring a keen eye for regulatory compliance to the table. This is complemented by my fluency in French, bolstering my capability to support international clients effectively. My commitment to excellence is reflected in my proactive approach to developing expertise in the intricate landscape of financial services.
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