Anita Seldon
Technology Operations @British Heart Foundation
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WORK HISTORY
Technology Operations @British Heart Foundation
EDUCATION
Maidstone Itec
Information Technology & Business Administration
SKILLS
ABOUT ANITA SELDON
Key Technical & Managerial Skills attained:Outstanding contribution awards within 2 previous organisationsExcellent Communication SkillsService ImprovementExperience within Helpdesk/Desktop/Hardware Good leadership abilities (over 10 years experience)Appraisals & discipline proceduresMotivational skillsCustomer service focus & relationship managementInterviewing skillsExtensive reporting & analysisExcellent administration skillsITIL exposure, incident/problem management, Change controlDocumentation of processes & proceduresKnowledge, understanding & provision of SLA\'sExtensive knowledge of many applications & operating systemsIndustry experience & knowledge in: Retail,Investment Banking, Pharmaceutical, GovernmentSpecialties: ServiceDesk, LANDesk, Touchpaper, Customer Relations, Citrix, Hardware, Consulting, Disaster Recovery Planning, Financial, Microsoft Office Products, Blackberry, StaffDevelopment, Network Admin
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