Anita Seldon

Technology Operations @British Heart Foundation

London, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2024 — Present

Technology Operations @British Heart Foundation

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EDUCATION

1990 — 1992

Maidstone Itec

Information Technology & Business Administration

SKILLS

BlackberryIncident ManagementMicrosoft OfficeConsultingCitrixHelp Desk SupportCustomer ServiceStakeholder ManagementDisaster RecoveryLandeskSoftware InstallationInformation TechnologyWindows 7Service-Level Agreements (Sla)TouchpaperMicrosoft ExchangeWindows XpCustomer RelationsAssystTroubleshootingSecurity AuditsItilProject DeliveryDesktop SupportService DeliveryTechnical SupportIT Service ManagementChange ManagementSystem AdministrationInfraService DeskTeam ManagementInformation SecurityHardwareProblem SolvingMicrosoft ProductsManagement

ABOUT ANITA SELDON

Key Technical & Managerial Skills attained:Outstanding contribution awards within 2 previous organisationsExcellent Communication SkillsService ImprovementExperience within Helpdesk/Desktop/Hardware Good leadership abilities (over 10 years experience)Appraisals & discipline proceduresMotivational skillsCustomer service focus & relationship managementInterviewing skillsExtensive reporting & analysisExcellent administration skillsITIL exposure, incident/problem management, Change controlDocumentation of processes & proceduresKnowledge, understanding & provision of SLA\'sExtensive knowledge of many applications & operating systemsIndustry experience & knowledge in: Retail,Investment Banking, Pharmaceutical, GovernmentSpecialties: ServiceDesk, LANDesk, Touchpaper, Customer Relations, Citrix, Hardware, Consulting, Disaster Recovery Planning, Financial, Microsoft Office Products, Blackberry, StaffDevelopment, Network Admin

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