Anita Ragunathan

WORK HISTORY

EDUCATION

SKILLS

ABOUT ANITA RAGUNATHAN

Around 21 years of experience in Technical, Project, Delivery, Account, Vendor, and Contract Management• In-depth Account/Delivery management skills in Leading, Planning, and Executing large Implementation (Modernization, Transformation & Migration), Rollout and Support Projects• Ability to identify new opportunities in existing portfolio & work with the Sales team to drive them to closure • Financial accountability for my portfolio, including Invoicing & controlling Cost of Delivery, ensuring revenue targets are met and there is QoQ growth• Closely working with the pre-sales team on new deals & providing inputs from a profit center and delivery perspective • Resource management including capacity monitoring and utilization along with driving automation initiatives across my portfolio to improve account margins • Escalation & Conflict Management with transparency, and the ability to influence without authority across all stakeholders• Experience in managing multiple projects across the globe simultaneously with the ability to navigate through a large organization and develop strong working relationships with business and technology partners• Well-versed in managing Onsite / Offshore model of project execution while managing E-2-E delivery for large global clients in diverse geographies which include Australia, Europe, UK & USA• Connecting with Customers regularly to review the project / account / delivery status, and highlighting issues and discussing solutions• Ensure adherence to quality, deadlines and SLA’s in project deliverables• Managing stakeholder expectations & the ability to build better relationships to improve Business• Grooming new leaders and mentoring resources• Energetic, motivated, and result-oriented team player with a passion for improvement, learning, and team success who is at ease in high stress and fast-paced environments requiring the ability to effectively handle senior level responsibilities• Strong skills in SAP – Basis in the areas of SAP Upgrade, Migration, Implementations, SAP BI, BusinessObjects, System movements, User Management, Profile/Role Administration, Transport System management, Planning and administrating Database and System Backups, Maintenance of Disaster Recovery Server, Troubleshooting user problems, Performance Monitoring, Database Administration, etc• Strong skills in Incident Management, Change & Problem Management from IT Service management perspective