Anita Lastinger
Enterprise Customer Success Manager @Press Ganey
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WORK HISTORY
Enterprise Customer Success Manager @Press Ganey
Manage enterprise accounts ensuring customer success from client goal setting focusing on engagement, and resolving challenges that face my partners.* Communicate confidently with executives, project managers, business analysts, end users, and key stakeholders, leading regular customer meetings and business reviews to emphasize value.* Build strong relationships with key stakeholders, identifying individual and organizational goals to deliver value at every communication touchpoint.* Collaborate with cross-functional teams, including sales, marketing, customer support, technical support, and product development, to ensure customers receive exceptional service and assist other CSMs.* Analyze customer data and usage patterns to identify opportunities to upsell, cross-sell, or expand the scope of our product offering, taking a consultative approach to demonstrate platform features during customer calls.
EDUCATION
University of South Carolina
Bachelor's degree
ABOUT ANITA LASTINGER
Strategic, relationship-driven Customer Success leader with 20+ years of experience…
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