Anita Chapman
Principal Engagement Manager @ServiceNow
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WORK HISTORY
Principal Engagement Manager @ServiceNow
EDUCATION
Washington Adventist University
BS, Information Systems with a Minor in Organizational Management
University of Maryland Global Campus
Master of Science - MS, Telecommunications Management
ABOUT ANITA CHAPMAN
Dynamic and results-oriented Customer Engagement and Program Management Leader with experience driving innovation, business transformation, and enterprise-scale technology initiatives for federal and commercial clients. Expert in leading cross-functional teams, managing multi-million-dollar portfolios, and delivering measurable customer value. Known for developing strong, trust-based relationships with customers and executive stakeholders, and for translating complex technical goals into practical, result-driven business outcomes. Demonstrated success in customer engagement, and stakeholder alignment, with growing expertise in AI-powered automation, data analytics, and performance optimization. Hold PMP and Certified ScrumMaster (CSM) credentials.
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