Anis Mirza

Information Technology Field Technician @Quest Diagnostics

Chantilly, VA, US

Provide Tier-2 IT support for users across clinical sites, resolving hardware, software, and network issues within SLA guidelines Configure and maintain LAN/WAN infrastructure and imaging systems to ensure secure and reliable operations Perform system updates, OS patches, and firmware upgrades to reduce vulnerabilities and maintain compliance Execute IMACs (Install, Move, Add, Change) for desktops, laptops, and lab instruments across multiple locations Document incidents and performance metrics using HP Service Manager and Clarity Enforce IT asset management policies, including inventory tracking, secure disposal, and lifecycle management Support Active Directory environments and Microsoft Office 365, including user account administration Apply cybersecurity practices such as secure configurations and endpoint protection standards Deliver on-site technical support with strong time management, customer service, and problem-solving skills

Northern Virginia Community College

Associate of Science - AS, Information Technology

Annandale High School

Advanced Diploma

George Mason University

Bachelor of Science - BS, Information Technology