Anissa Shanks

About Anissa Shanks

I have an extensive background in Legal, Compliance, and Risk Mitigation; however, I recently discovered my passion for the technology field. Ever since, this passion has been demonstrated in all my personal and professional pursuits – upskilling through various certificate and training programs and volunteer experiences. I hope to use my experience, along with my breadth of work experience and training, to work at the intersection of business and technology in my next role. Summary of Qualifications Technical Project/Program Management Great digital experiences don’t just happen; they need an incredible Technical Project Manager to ensure that everything comes together. I am that dynamic Technical Project Manager who gets things done, managing projects from scope to flawless execution with decisiveness, judgment, and great enthusiasm. I am familiar with most principles of Project Management methodologies, processes, and tools. Customer Success Management I enjoy creating best-in-class customer experiences that promote retention and loyalty. I am a strong problem solver and trusted advisor with a high technical ability to serve as a Technical Customer Success Manager. I have a high ability to provide thought leadership that increases the adoption of technologies and drive success across customer outcomes.

Experience

1. Technical Program Manager 2 (Cloud Ai)

   Microsoft

   Mar 2022 — Present · Houston, TX, US

   CURRENT ACHIEVEMENT:• Received promotion on the Azure Fleet Capacity/Trusted Platform team - March 2024. As a key player in the product lifecycle at Microsoft, I am dedicated to achieving excellence in every stage—from launching new products and managing changes to phasing out older ones. My role is deeply collaborative, involving strategic planning, building, and deploying necessary capacity in partnership with various teams across Azure and Microsoft. This ensures we meet the diverse needs of our customers across all services and clouds.A significant focus of my work is the integration of sustainable practices into our Data Protection Impact Assessment (DPIA) operations. This critical initiative not only helps Microsoft comply with a myriad of regulatory standards but also enables us to respond effectively to regulatory inquiries. By prioritizing data governance, adhering to regulations, and maintaining compliance with privacy fundamentals, we can facilitate and expedite customer adoption of our services.Key Responsibilities- Collaborate across Azure and Microsoft to plan, build, and deploy capacity to meet customer needs across all services and clouds- Lead the integration of sustainable practices into DPIA operations, ensuring compliance with regulatory standards and effective response to inquiries- Leverage AI technologies to enhance operational efficiency and improve decision-making processes across various stages of the product lifecycle- I created an automated process to enhance DPIA operations and specified requirements for internal tool improvements, resulting in faster response times for Engineering and Legal teams- Design and uphold data governance, regulations, compliance, and privacy fundamentals to streamline and accelerate customer adoption- Drive excellence in product launches, changes, and retirements, ensuring seamless transitions and sustained innovation.

Education

• UCLA

  Full Stack Web Development Certificate, Information Technology

  2020 — 2020

• UCLA

  Paralegal Certificate, Litigation

• Howard University

  Executive Master of Business Administration

• University of Southern California

  B.A., English (Creative Writing)

Skills

• Press Releases
• Litigation
• Word
• Music
• Intellectual Property
• Contract Management
• Contract Negotiation
• Legal Research
• Outlook
• Administration
• Entertainment
• Licensing
• Research
• Negotiation
• Writing