Anissa Ajoa Dickson
MS in Information Technology | BS in Business Administration | Data & Systems Analyst | Tableau Developer | Process Improvement | User Support
- Role
- Data Coordinator at HOPICS
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Anissa Ajoa Dickson
Passionate about driving impact in social services and non-profits through data analytics, process improvement, and innovative information systems. Experienced in learning and development, I thrive on building efficient systems that support teams and empower communities.Data Tools: MySQL, Tableau, Excel, Power Query, Looker, JASPPlatforms: Google Workspace (Docs, Sheets, Slides, Sites), Adobe Creative Cloud (Photoshop, Illustrator, InDesign)Systems & Applications: HMIS, Exym, IMS, Microsoft ProjectAdditional Tools: Canva, Figmq, Microsoft 365, SharePointExpertise Includes- Data Visualization & Dashboard Development (Tableau, Looker, Excel)- KPI & Performance Tracking- Reporting & Insight Generation for Social Impact- Data Quality Monitoring & Process Optimization- Internal Resource & Training Development- Helpdesk Implementation & Technical Documentation- Cross-Team Data Coordination- Strategic Use of Information Systems- Workflow & Referral Process Improvement- Staff Productivity & Engagement Reporting
Experience
Data Coordinator
Dec 2023 — Present · Los Angeles, CA, US
Conducted root cause analyses to identify system gaps, data quality issues, and operational inefficiencies, driving continuous improvement across housing and healthcare programs.Developed performance tracking tools using Excel, Power Query, and Looker, enabling leadership to monitor KPIs, client outcomes, and compliance metrics.Extracted, transformed, and analyzed data from HMIS systems and Looker reports, using SQL as needed for ad hoc queries, validations, and program evaluations.Built and maintained ETL workflows to support data integration, data auditing, and standardized reporting across multiple service lines.Delivered high-impact presentations to internal stakeholders and external funders, translating complex data into actionable recommendations.Designed and facilitated staff trainings on HMIS navigation, Looker reporting, data governance, and reporting best practices.Provided technical support to end users, troubleshooting system issues and optimizing workflows to enhance data quality and operational efficiency.Created and launched the first HOPICS Data Newsletter, combining graphic design and data storytelling to strengthen data engagement agency-wide.Maintained and updated internal webpages to centralize access to reporting tools, dashboards, and system announcements.Supported business process analysis efforts, collaborating with program managers to assess needs, recommend solutions, and improve data-driven decision-making.Led audit and validation initiatives to ensure reporting accuracy and uphold compliance standards for internal and external stakeholders.
Education
Southern New Hampshire University
Master of Science - MS, Information Technology
California State University-Dominguez Hills
Bachelor of Business Administration, Business Administration, Management and Operations
2015 — 2017
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