Anisha J.
Customer Service Enthusiast, Building Trust Through Every Interaction
- Role
- Customer Service Representative at TEKsystems
- Location
- Roanoke, AL, US
- LinkedIn followers
- 500 followers
About Anisha J.
Compassionate and detail-oriented Health & Human Services professional with extensive…
Experience
Customer Service Representative
Oct 2025 — Present · Atlanta, GA, US
At GetInsured, I provide customer-focused support and technical solutions as part of TEKsystems’ consulting team. My role centers on helping individuals and families navigate health insurance enrollment while ensuring compliance with marketplace standards. • Deliver front-line customer support by answering inquiries, troubleshooting issues, and guiding users through the health insurance enrollment process. • Utilize multiple systems and resources simultaneously to resolve concerns efficiently in a fast-paced environment. • Ensure accuracy and compliance with healthcare policies while maintaining a high level of professionalism and empathy. • Collaborate with cross-functional teams to identify process improvements and enhance the customer experience. • Demonstrate adaptability by quickly learning new tools, procedures, and updates to state and federal healthcare programs.This position has strengthened my expertise in customer service, problem-solving, healthcare compliance, and call center operations, while also giving me the opportunity to make a positive impact on people’s access to healthcare.
Education
Purdue Global
Bachelor of Science
2025 — 2028
Ultimate Medical Academy
Associate's Degree
2023 — 2025
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