Anisha Kachroo

Delivery Manager @AML RightSource

Noida, IN

Lead and manage a team of AML/ Fincrime Analysts, overseeing day-to-day operations across multiple client projects- Establish and implement engagement-specific quality control frameworks to ensure consistent delivery standards- Proactively address quality issues through coaching, feedback, and process refinement to reduce risk exposure- Act as the primary liaison between the client and internal teams, managing communications, updates, and escalations- Foster strong, transparent relationships with clients through consistent performance and proactive engagement- Monitor engagement performance using pre-defined KPIs and KRIs as per the SOW- Prepare, review, and share detailed dashboard reports with leadership and clients on a regular basis- Analyze performance trends to identify gaps and recommend actionable improvements- Assess team training needs based on performance reviews, process updates, and client feedback- Coordinate internal training sessions and workshops to address knowledge gaps and upskill the team- Continuously review engagement workflows to identify bottlenecks and recommend process improvements- Collaborate with clients and internal stakeholders to ensure process changes align with business needs- Evaluate resource allocation and adjust staffing models to meet fluctuating engagement demands- Partner with leadership to ensure leverage models remain optimized and aligned with contractual terms- Identify potential risks related to operations, compliance, or resource planning that could impact project delivery- Maintain clear communication channels to facilitate upward and downward flow of risk-related feedback- Conduct performance evaluations and one-on-one sessions to support individual development plans- Provide mentoring, motivational support, and growth opportunities to build a high-performing team- Collaborate with leadership to align business development initiatives with client goals and regulatory trends.

Guru Nanak Dev University

Bachelor of Business Administration Computer Aided Management (BBA)

Siddharth International School

Science

Jagan Institute Of Management Studies

Master of Business Administration (M.B.A.)