Anisha Higgins

About Anisha Higgins

I\'m a dedicated, results-driven, innovative IT professional with demonstrated strengths…

Experience

1. Service Delivery Manager (Jpmorgan Chase)

   New Era Technology

   May 2022 — Present

   Responsible for the successful IT managed service operations of an assigned region for JP Morgan Chase - Maintained close relationships with stakeholders to ensure the successful operations of the designated region; conducted weekly meetings and provided regular KPI updates - Reviewed all on-demand service requests ensuring Chase technology standards are met and the requested deliverables are provided completely and within outlined SLAs - Plan, schedule, oversee IT support activities in technology rooms and data centers- Worked closely with third-party vendors to ensure field technicians provide the highest quality service- Action alerts, both proactive and reactive, generated by monitoring tools for client systems as per defined SLAs and procedures- Maintain accurate timekeeping in ticketing and payroll systems

Education

• Georgetown University

  Master of Technology - MTech, Computer Systems Networking and Telecommunications

• University of South Carolina Upstate

  Bachelor of Science (B.S.), Experimental Psychology

Skills

• Avaya
• A++
• Research
• High Speed Data
• Outlook
• Program Management
• Call Centers
• Marketing Strategy
• Problem Solving
• Management Consulting
• Customer Service
• Brand Management
• Databases
• Technical Support
• Brand Development
• Voice Over Ip (Voip)
• Graphic Design
• Cable Television
• Social Media Marketing
• Wireless Networking
• Networking
• Training
• Team Building
• Leadership
• Telecommunications
• Life Coaching
• Microsoft Office
• Network Monitoring Tools
• Lotus Notes
• Business Process Improvement
• Server Administration
• Help Desk Support
• Customer Experience
• Hardware Diagnostics
• Account Management
• Wireless Technologies
• Call Center
• Vendor Management
• Sales
• Powerpoint