Anisha Gupta

About Anisha Gupta

I am a third-year law student at DAVV, driven by a deep interest in understanding the law and its impact on society. With a growing passion for Criminal Law. I am actively building my academic and practical skills through coursework, internships, moot courts, and legal research.I thrive in environments that challenge me to think critically, communicate effectively, and uphold integrity. So far, my journey has shaped my perspective and strengthened my commitment to a future in the legal field.I’m always eager to connect with legal professionals, fellow students, and organizations that value growth, justice, and learning. Let’s connect and collaborate!

Experience

1. Customer Support Specialist

   Binary Geckos

   Apr 2026 — Present · Indore, IN

   In this role, I managed customer interactions across multiple platforms including email, chat, voice calls, messaging platforms, and Slack, ensuring seamless and consistent support across all communication channels.I provided timely, accurate, and professional assistance by understanding customer concerns and delivering effective solutions. I handled customer queries, complaints, and support requests efficiently, focusing on quick resolution while maintaining a high level of customer satisfaction.I maintained detailed and accurate records of all customer interactions in internal systems, ensuring proper documentation and follow-ups. I consistently met key performance metrics such as response time, resolution time, and customer satisfaction scores (CSAT).For complex or unresolved issues, I collaborated with internal teams and escalated cases appropriately to ensure timely resolution. I strictly followed standard operating procedures (SOPs) and quality guidelines to maintain service excellence.

Education

• Government Law College, Indore

  BBA LLB, Law