Anish S

About Anish S

Experienced CSM and an account manager with a demonstrated history of working in the Saas environment & e-learning industry. As a Technical Resolution Specialist, provide resolution and forward the findings for improvement of the product. Successfully guided students and was a part of their growth. Skilled in Communication, Critical Thinking, and a Polyglot. Strong customer success and support professional with experience of more than 7 years in SaaS.Keen interest in Customer Success, Account Management, Strategy & Planning, etc.

Experience

1. Enterprise Customer Success Manager

   Verloop.io

   Nov 2025 — Present · Chennai, IN

   As an Enterprise Customer Success Manager at Verloop.io, I work with strategic enterprise customers across the MENA and Asia Pacific regions, managing a portfolio worth over $ 3 million that includes well-known brands across multiple industries. The role focuses on understanding regional business needs, driving product adoption, and delivering measurable value through conversational automation.As a trusted advisor, I lead onboarding, optimise platform usage, conduct business reviews, and collaborate closely with cross-functional teams to ensure seamless customer experiences. I also support renewals and expansion by demonstrating ROI and aligning Verloop’s solutions with evolving customer goals, ultimately driving long-term customer success and growth.

Education

• Indian Institute of Management Tiruchirappalli

  Executive General management Programme, Business Administration and Management, General

• Anna University Chennai

  Bachelor of Engineering, Mechanical Engineering