Anish Pandey
Ultrasound & Medical Imaging Expert |Mindray medical india pvt ltd |EX-United imaging |Ex-Karl storz |Philips
- Role
- Assistant Manager Customer Services at Mindray India
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Anish Pandey
Experienced Medical Devices Service Manager with a proven track record in ensuring the…
Experience
Assistant Manager Customer Services
Jun 2024 — Present · Mumbai, IN
Manage and develop channel partners to drive services growth and expand market presence. Provide remote technical support to channel partners and end users, ensuring timely resolution of product and service issues. Conduct technical improvements by collaborating with engineering teams to enhance product performance and support processes. Lead and deliver classroom training sessions for channel partners teams to build technical expertise and product knowledge. Facilitate knowledge sharing and best practices to empower channel partners for optimal customer service. Monitor and analyze technical support metrics to identify trends and implement corrective actions. Coordinate with cross-functional teams to ensure smooth service delivery and adherence to SLA commitments. Build strong relationships with partners and stakeholders for sustained business growth and technical excellence. Handling complete west MIS services division, MP,CH,GJ and MH, Goa
Education
Dr. D.Y. Patil Pratishthan's Padmashree Dr. D.Y.Patil Institute Of Engineering and Technology
Bachelor's degree, Biomedical/Medical Engineering
2012 — 2016
Principal L N Welingkar Institute of Management Development and Research L. N. Road, Opp. Matunga Gymkhana, Matunga (Central) Mumbai 400 019
Master of Business Administration - MBA, Operation management
Skills
- Social Networking
- Biomedical Engineering
- Medical Imaging
- Hardware Diagnostics
- Social Media
- Microsoft Office
- Management
- Matlab
- Medical Devices
- Troubleshooting
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