Anish Pal
BFSI Global Director managing contact center operations across geographies. Strong client management and lead transformations to boost revenue and growth
- Role
- Global Director at Sutherland
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Anish Pal
Transformation Lead, Client Partner & Delivery Manager for Cognitive Business Operations…
Experience
Global Director
May 2023 — Present · PH
18+ years experience in service delivery for both contact center and back office and currently managing a diverse team of ~500 headcounts across different geographies. Due to strong client management skills along with domain knowledge in banking and financial accounts, have enabled organization\'s to grow and will certainly be a value add. Worked on technology led transformations projects for contact center and have a decent knowledge of various solutions available in the market. Holding a B1/B2 US Visa for 10 years
Education
BRCM Public School
Bachelor of Commerce (B.Com.)
1998 — 2002
Delhi University
Bachelor of Commerce (B.Com.)
2002 — 2005
Skills
- Customer Service
- Performance Appraisal
- Credit
- Benefits Negotiation
- Customer Relationship Management (Crm)
- Talent Acquisition
- External Audit
- Bpo
- Accounts Receivable
- Data Mining
- Management
- Recruiting
- Banking
- Team Management
- Screening
- Pareto Charts
- Microsoft Office
- Sales
- Pareto Analysis
- Loans
- Performance Management
- Crm
- Employee Training
- Cmmi
- Finance
- Mis
- Employee Engagement
- Leadership
- Internal Audit
- Talent Management
- Collections
- Notary
- Employee Relations
- Interviews
- Data Analysis
- Management Information Systems (Mis)
- Team Leadership
- Vendor Management
- Business Development
- Call Centers
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