Anish Mansabdar

Technical Project Manager @Washington Metropolitan Area Transit Authority (WMATA)

Leading the implementation of a new AI-powered chatbot platform to enhance customer support, streamline inquiries, and improve user engagement across multiple communication channels.• Managing end-to-end deployment of a CRM and Customer Data Platform (CDP) integration, aligning cross-functional teams to unify customer profiles and optimize data accuracy.• Driving strategic CX initiatives including the creation of a golden record to consolidate customer information, supporting personalized outreach and improved service delivery.• Collaborate with IT, marketing, and operations teams to define project requirements, monitor progress, and ensure timely delivery of technology solutions that advance organizational goals.