Anish

About Anish

With over 19+ years of experience in courier industry, supply chain management, spanning…

Experience

1. Area Manager

   DTDC Express Limited

   Feb 2025 — Present · Thiruvananthapuram, IN

   Darkstore, Business Development & Growth:Develop and implement strategic plans to achieve sales targets and expand market share within the assigned area.Identify and pursue new business opportunities, including acquiring new clients and expanding existing accounts.Analyze market trends and competitor activities to develop effective sales and marketing strategies.Build and maintain strong relationships with key clients and partners.Operational Management:Oversee and manage the day-to-day operations of the area, ensuring efficient pickup, delivery, and transit of shipments.Monitor and optimize operational processes to improve efficiency, reduce costs, and enhance service quality.Ensure compliance with company policies, procedures, and regulatory requirements.Manage and maintain the area\'s infrastructure, including branches, vehicles, and equipment.Team Leadership & Management:Recruit, train, and manage a team of branch managers, delivery personnel, and other staff members.Provide leadership, guidance, and support to team members to ensure high performance and morale.Conduct performance reviews and provide feedback to team members.Foster a positive and collaborative work environment.Customer Service:Ensure the delivery of exceptional customer service to all clients.Address and resolve customer complaints and issues in a timely and effective manner.Monitor customer feedback and implement strategies to improve customer satisfaction.Ensure all staff are trained in customer service best practices.Financial Management:Manage the area\'s budget and control expenses.Monitor and analyze financial performance and prepare reports.Ensure accurate and timely billing and collections.Reporting:Provide timely and accurate reports on operational and sales performance to senior management.Analyze data to identify trends and areas for improvement.

Education

• Vocational Higher Secondary School Chalai

  +2

  2002 — 2004

• Mahatma Gandhi (M.G.) College, Thiruvananthapuram

  Bachelor's degree

  2004 — 2007

• Mannam Memorial Residential Higher Secondary School

  High School

  1990 — 2002

Skills

• Team Building
• Teamwork
• Team Management
• Customer Service
• Microsoft Office
• Microsoft Excel
• Powerpoint
• Mis
• Leadership
• Operations Management
• Logistics
• Customer Satisfaction
• Outlook
• Project Planning
• Microsoft Word
• Team Leadership
• Crm
• English