Anisa Wairimu Reinstrom
Academic Technology Support Specialist @Reading Area Community College
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WORK HISTORY
Academic Technology Support Specialist @Reading Area Community College
Reading, PA, US
Provides admin support and superior customer service to students on phone, walk-ins and via Canvas help desk • Communicates effectively and professionally to students after understanding their present needs/ issues related to Canvas, courses and resources required to successfully complete their classes • Directs students to IT, Advising, Records departments and Pearson, McGraw help buttons • Maintenance of daily voicemail and login cases, responding within the turnaround time of 24 hours • Prepares student project evaluations for each term, monitors additional enrollments and assists with course edits, files daily log sheets electronically, including updating rules and regulations binder • Committed to confidential information compliance and office environmental sanitization
EDUCATION
Precious Blood Secondary School , Riruta
High School
Reading Area Community College
Associate's degree, Business Management
Kutztown University of Pennsylvania
Bachelor of Business Administration - BBA, Management
ABOUT ANISA WAIRIMU REINSTROM
I am an accomplished Customer Service expert with an extensive experience in retail banking. My background includes Mortgage processor at Wells Fargo Bank, N. A, and prior to that a Services Manager at Standard Chartered Bank, Kenya. Established an outstanding customer experience at the branch and helped build long-term relationships with clients. Prior relevant roles were Relationship Manager, User Acceptance Tester, Teller, and Administrative Clerk. My greatest strength in Customer Service is my ability to drive sales and generate revenue by forging and building relationships that are beneficial to the company and to the customer. I would describe myself as creative, a problem solver, self/goal-driven, and very optimistic. Others also describe me as an analytical and critical thinker. This has helped me view company situations from both the Business and customer point of view which in turn has led to very high customer retention percentages in my various roles. My professional journey can be summed up a follows: 3 yrs Services Manger2 yrs Relationship Manager1 yrs Systems User, Tester and implementer (managerial capacity)11 yrs Teller (6 months as Cash Officer)3 yrs Validations and enquiries clerkSpecialty Areas• Strategic sales planning • Process Improvement • Client Relations • Cross-selling • Account Management •
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