Anisa Murati
Junior Specialist Ifrs D365 @NKD Group
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WORK HISTORY
Junior Specialist Ifrs D365 @NKD Group
DE
Prepared monthly consolidated financial statements for NKD through Tagetik.• Assisted in integrating the d365 travel cost app to streamline processes.• Contributed to an IFRS 16 optimization project for improved financial reporting.• Developed skills in financial analysis, IFRS compliance, and project management.
EDUCATION
Univeristeti i Tiranes
Bachelor's degree
Canadian Institute of Technology - CIT
Master's degree
ABOUT ANISA MURATI
As a finance graduate from Univeristeti i Tiranes, I have a solid foundation in income tax and financial statements, as well as strong analytical and numerical skills. I applied these skills as a Tax Consultant at Deloitte, where I minimized clients\' tax liabilities while keeping them compliant with tax obligations. I conducted research on tax laws, strategized with the team, and communicated complex tax issues clearly and concisely.I also have over three years of experience in customer service, working as a Customer Service Agent at Teleperformance Albania. I resolved product or service problems by clarifying the customer\'s complaint, determining the cause, and selecting the best solution. I managed multiple live chats simultaneously and went the extra mile to engage customers. I leveraged my skills in Salesforce.com, Magento, and Zendesk, as well as my fluency in Italian, to build strong client relationships and handle diverse inquiries. My goal is to use my finance and customer service skills to provide value and satisfaction to any organization I work for.
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