Anis Shekh
| Customer Care Executive | Telecom Support Specialist | Problem-Solver Focused on Customer Satisfaction | Communication Excellence | Customer Engagement | CRM |
- Role
- Customer Service Representative at Jio
- Location
- Amravati, MH, IN
- LinkedIn followers
- 500 followers
About Anis Shekh
To obtain a Customer Care Executive position where I can leverage my skills in customer relationship management (CRM), issue resolution, and service excellence to improve customer satisfaction scores (CSAT), enhance client retention, and contribute to overall business growth. Experienced in handling high-volume inquiries, using communication and empathy to deliver first-contact resolution and maintain brand loyalty.I hold a Master’s in English Literature and have built my career in Customer Experience, with hands-on expertise in multichannel support—chat, email, and phone. My background in communication and customer care has shaped me into a professional who values empathy, problem-solving, and teamwork.Currently, I work as a Customer Care Executive, ensuring that every interaction leaves customers with a seamless, positive experience. I focus on efficiency, clarity, and creating real value for clients. I believe in continuous learning, adapting to new challenges, and always striving to deliver service that makes a difference.
Experience
Customer Service Representative
Aug 2023 — Present · IN
Education
Reliance PPM Services.Ltd
Customer Service Support/Call Center/Teleservice Operation
Sant Gadge Baba Amravati University (SGBAU)
Master's degree, English Language and Literature/Letters
Sant Gadge Baba Amravati University (SGBAU)
Bachelor of Arts - BA, Art/Art Studies, General
ChurnZero
Customer Success Foundations Professional Certificate by ChurnZero, Customer Service Support/Call Center/Teleservice Operation
Zendesk Customer Service Professional Certificate
Zendesk Customer Service Professional Certificate, Zendesk Customer Service Professional Certificate
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