Anirudh Thiagarajan
Principal Consultant - Technical Account Manager @Octave
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WORK HISTORY
Principal Consultant - Technical Account Manager @Octave
Tucson, AZ, US
Lead consulting, project management, and implementation of ETQ’s cloud-based Quality Management SaaS platform, enabling eQMS solutions for Fortune 500 clients.• Perform detailed needs assessments to define customer requirements and deliver tailored configurations.• Create functional design specifications, with emphasis on validated environments in the Medical Devices and Life Sciences industries.• Proficient in scripting skills, SQL programming, and project management principles to meet technical and operational objectives.• Build SQL-driven reports to provide customers with accessible and actionable business insights.• Deliver customer training sessions and workshops to ensure effective adoption of ETQ Reliance.• Provide post-implementation support, troubleshooting, and system optimization to maintain high performance and customer satisfaction.• Monitor system behavior to identify improvement opportunities and implement necessary enhancements.• Assist in transitioning Professional Services from a traditional project‑based model to a recurring managed services model, improving customer experience and enhancing revenue predictability.• Represent customer needs internally, offering feedback to product and engineering teams to help shape product direction and improve user experience.• Stay current with industry trends and best practices to continuously refine implementation methods and outcomes.• Contribute to the Application Improvement Committee, proposing and developing product enhancements for ETQ Reliance.• Develop real-time RESTful API integrations between the ETQ platform and customer systems.• Communicate regularly with stakeholders to share updates, gather feedback, and ensure alignment throughout the project lifecycle.
EDUCATION
Visveswaraya Technological University, RNS Institute of Technology
Bachelor of Engineering, Instrumentation Technology
Syracuse University, L.C. Smith College of Engineering and Computer Sciences
Master of Science, Computer Engineering
SKILLS
ABOUT ANIRUDH THIAGARAJAN
I am an experienced Professional Services consultant specializing in Quality and Compliance Management, currently serving as a Principal Consultant at Octave ETQ. In this role, I lead large-scale implementations of enterprise Quality Management (QMS) and Environmental, Health, Safety & Sustainability (EHS & S) systems for Fortune 500 organizations across highly regulated industries. My work focuses on transforming complex operational and regulatory requirements into scalable, cloud-based solutions that improve compliance, strengthen process maturity, and enhance end-to-end quality performance.I drive digital transformation initiatives by partnering closely with cross-functional stakeholders to optimize workflows, redesign quality processes, and implement ETQ Reliance in alignment with business objectives. My responsibilities span full-cycle SaaS delivery—including requirements gathering, solution architecture, configuration, validation support, training, and long-term adoption strategy. I frequently support clients in the Life Sciences and Medical Devices sectors, where validated environments and robust documentation are essential.In addition to implementation work, I play an active role in shaping service delivery strategy. I contributed to transitioning ETQ’s Professional Services organization from a traditional project-based model to a recurring managed services approach. This shift enhanced customer experience, increased operational agility, and strengthened revenue predictability by providing continuous, value-driven support tailored to evolving organizational needs.My technical capabilities—including scripting, SQL development, reporting, workflow design, and RESTful API integrations—enable me to bridge the gap between business process expertise and system architecture. This combined skill set allows me to deliver robust, compliant, and scalable eQMS and EHS & S solutions aligned with industry best practices.I hold a Master of Science (M.S.) in Computer Engineering from Syracuse University, providing a strong foundation in systems engineering, software development, and analytical problem-solving. Together with my consulting experience, this background allows me to deliver high-impact solutions that drive continuous improvement and long-term quality excellence for global enterprises.
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