Anirudh Tripathi

About Anirudh Tripathi

With over 14 years of experience across sectors, including insurance, consulting, and e-commerce, I specialize in operational excellence, quality assurance, and driving fair customer outcomes. Currently, I lead training, quality, and complaints management at Allianz, focusing on key performance indicators, regulatory compliance, and customer-centric initiatives. Gaining expertise on Gen Ai- Claude opus 4.5 agentic bot engineeringMy role emphasizes stakeholder collaboration across India, the UK, and Europe to address customer trends and regulatory requirements while overseeing independent projects across geographies. I am passionate about enhancing processes, ensuring fair outcomes, and leveraging strategic project management to deliver measurable results.

Experience

1. Managing Training, Quality and Complaints- Uk-gsd India

   Allianz

   Jun 2023 — Present

   Responsible to drive the following:1. Meet KPIs for the offshored business2. Responsible to drive fair customer outcomes Quality 3. Responsible for complaints management4. Understanding customer trends and regulatory requirements5. Reporting and governance on monthly quality trends and action plan6. Stakeholder management across India, UK, and rest of Europe7. Responsible to run independent projects across LOBs and Geographies

Education

• Amity University

  Bachelor of Technology (B.Tech.), Bioinformatics

  2008 — 2012

Skills

• Performance Management
• Employee Training
• Technical Recruiting
• IT Recruitment
• Training
• HR Consulting
• Employee Engagement
• Workforce Management
• Training Delivery
• Talent Acquisition
• Performance Appraisal
• Bpo
• Hris
• Employee Relations
• Soft Skills
• Talent Management
• Recruiting
• Screening
• Human Resources
• Team Management
• Change Management
• Microsoft Office