Aniruddha Shinde
AVP -Service Management, Cost and Network services ( ITILV4, ITSM, Cisco, Six Sigma Green&Black belt)
- Role
- Assistant Vice President Service Management Cost and Network Services at Barclays
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Aniruddha Shinde
With 15 years of experience in Service and Operations Management, I bring a strong background in supplier and capacity management, resiliency testing, solution review, and cost and contract governance. I have successfully led a team of 20+ professionals in service desk management, overseeing incident, problem, and change management, while ensuring outstanding customer experience.My technical expertise spans 8 years in L1–L3 technologies including SDH, DWDM, EoSDH, PBB, MPLS, Internet, and SD-WAN. I’m also proficient in stakeholder management across APAC and EMEA regions, and well-versed in ITIL and ITSM frameworks to drive operational excellence.I am skilled in tools like SNOW, COUPA, Process Unity, Confluence, SFDC, and MDSL, with strong analytical and presentation abilities using Power BI, Visio, Excel, and PowerPoint. A firm believer in hard work and continuous growth, I am passionate about delivering value and contributing to organizational success.
Experience
Assistant Vice President Service Management Cost and Network Services
Sep 2022 — Present · Pune, IN
Supplier management- Coordinate with providers to order, Upgrade, terminate, renew transport links (such as PT to PT, MPLS, Internet, Cross connect etc- Participate RFP, commercial discussion with supplier and responsible for to sign GFA, SOW, Contract document and SLA agreement- Represent the organization to providers to carry out SRM (Monthly, QBR) to review performance and SIP and discuss SLA, Credit notes, Invoicing- Coordinate with Supplier during major incident, problem and change also drive service improvement plans (SPOF removal, Diversity plan, Rerouting)Capacity Management- Monitor and review the performance of all transport, Voice links w.r.t their uptime, availability, and utilization and work with solution and supplier to upgrade, Downgrade, and migration activity.Resiliency testing –- Coordinate with resiliency and Change team to carry out resiliency test for all major data centers and Colo.Service Desk improvement- Work with Operation lead to share supplier feedback and desk challenge and support to improve process and resolution efficiency.Solution review- Review proposed solution with architecture, PM and suppliers during new site installation, Migration, upgradation activity.
Education
NESH
SSC, Political Science and Government
1996 — 2002
MSV SATARA
HSC, Science
2002 — 2004
ADCET
Bachelor's engineering, Electronics and TeleCommunications Engineering
2005 — 2009
Skills
- Routers
- Vpn
- Optical Network
- Otn
- Supervisory Skills
- Dcn
- Telecommunications
- Sdh
- Pbb
- Dwdm
- Putty
- Change Management
- Cisco Routers
- Carrier Ethernet
- Ethernet Over Sdh
- Eci
- Ethernet
- Telecommunications Engineering
- Transmission
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