Anirban Seal
Senior Customer Success Manager at Exotel | Enterprise Contact Centre
- Role
- Senior Customer Success Manager at Exotel
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Anirban Seal
Dynamic and customer-centric professional with 18+ years of experience in Contact Centre domain across ISP, telecom, healthcare, EdTech and BFSI verticals, I specialize in driving customer satisfaction, retention and revenue growth through tailored solution consulting, proactive stakeholder engagement and seamless cross-functional coordination. Adept in managing SME to large-scale projects coupled with GenAI powered solutions to build unified customer experience.Known for cultivating long-term client partnerships, managing key accounts, handling critical escalations to deliver exceptional service value. Experienced in working across international and domestic both landscapes, with a consistent track record of building trusted relationships and enabling sustainable customer success.
Experience
Senior Customer Success Manager
Apr 2022 — Present · Kolkata, IN
Education
Sikkim Manipal University - Distance Education
Master of Computer Applications
2015
University of Calcutta
B.Sc., calcutta university
Skills
- Asterisk
- Networking
- Firewalls
- Ivr
- Linux
- Dns Server
- Troubleshooting
- Contact Centers
- Dhcp
- Ip
- Voip
- Operating Systems
- Service Delivery
- Red Hat Linux
- Project Planning
- Telecommunications
- Pre-Sales
- Sip
- Network Design
- Key Account Relationship Management
- Switches
- Raid Configuration
- Postgresql
- Linux System Administration
- Isdn
- Active Directory
- Windows Server
- Ccna
- Solution Architecture
- Sanoma Configuration
- Crm
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