Anirban Majumdar

About Anirban Majumdar

With over 22 years of experience navigating the complexities of IT services and…

Experience

1. Senior Vice President

   Netcore

   Aug 2023 — Present · Mumbai, IN

   As Senior Vice President of Operations at Netcore Cloud, I\'m instrumental in driving operational excellence and ensuring customer satisfaction. I lead a team 70+ dedicated to streamlining processes, implementing innovative solutions, and fostering a culture of continuous improvement.My key responsibilities include- Elevating Customer Experience: I oversee the entire customer support lifecycle, from initial contact to resolution. By implementing data-driven strategies, we consistently exceed customer expectations and maintain high CSAT scores- Optimizing Operational Efficiency: I spearhead initiatives to automate repetitive tasks, reduce response times, and enhance overall productivity. Through process re-engineering and the adoption of advanced technologies, we deliver significant operational improvements- Enhancing Quality and Compliance: I establish robust quality assurance frameworks to ensure adherence to service level agreements and industry best practices. By conducting regular audits and implementing corrective actions, we maintain the highest standards of service delivery- Fostering Cross-Functional Collaboration: I collaborate closely with product, engineering, and sales teams to identify and address root causes of customer issues. By fostering a culture of transparency and accountability, we proactively prevent problems and drive product enhancements.Through my leadership and strategic vision, I empower our teams to deliver exceptional results and contribute to the long-term success of Netcore Cloud

Skills

• Transition Management
• Soft Skills
• Stakeholder Management
• Process Management
• Prince2
• Incident Management
• Vendor Management
• IT Service Management
• Project Management
• Change Management
• Resource Management
• Sla
• Itil Certified
• Project Delivery
• Team Management
• Call Centers
• Customer Satisfaction
• Service Delivery
• Itil
• Call Center
• Business Process Outsourcing (Bpo)
• Service Management
• Service Desk
• Bpo
• Active Directory
• Itil V3 Foundations Certified
• Service-Level Agreements (Sla)
• IT Operations
• Problem Management
• Leadership