Anindya Chakraborty

About Anindya Chakraborty

ITIL® 4 Certified IT Service Management professional with 10+ yrs in the IT industry, specializing in Major Incident, Problem & Change Mgmt. Ranked #2 in Client Satisfaction (200+ associates) with 99.7% SLA adherence, driving SRE-focused service reliability, RCA, and risk-aware IT operations. ITIL® 4 Certified IT Service Management professional with extensive expertise in Incident, Problem, Change, and Major Incident Management across global clients in the UK and USA. I thrive in high-pressure environments, ensuring service continuity, SLA compliance, and rapid recovery from critical outages.In my current role supporting a US-based client, I manage P1/P2 Major Incidents, lead Change and Problem Management, and drive Knowledge Management initiatives. I apply an SRE mindset — leveraging SLIs, SLOs, error budgets, RCA, CMDB insights, and automation workflows to proactively improve service reliability and prevent recurrences. Key Achievements: Eliminated major incident recurrence for 9+ months through SOPs, Known Error Databases & internal documentation Maintained 99.5%+ SLA compliance in Problem Management with zero SLA misses Achieved 99.7% SLA adherence in Change Management for multiple consecutive months Ranked #2 in Client Satisfaction Survey out of 200+ global associates Contributed to award-winning team performance (Champions League Winner’s Award) in UK client project What I Bring: • Calm, structured response during critical incidents and escalations • Strong communicator, ensuring transparency with stakeholders & leadership • Expertise in SLA governance, risk management, RCA, CSI, escalation handling & IT Operations • Analytical mindset that aligns business goals with IT service delivery excellenceI believe in honesty, accountability, and continuous improvement. Whether it’s writing a playbook at 2 AM during an outage or mentoring teammates during post-incident reviews, I bring a dependable presence that strengthens both operations and team confidence. Open to roles in: Major Incident Management | Problem & Change Management | ITSM | IT Operations | Service Delivery | Technical Support | SRE/Service ReliabilityIf you’re seeking someone who can lead incident response, elevate IT operations, and deliver SLA-backed results with integrity, let’s connect. May peace be upon you. Om Shanti.

Experience

1. Senior Consultant

   Capgemini

   Mar 2026 — Present · Kolkata, IN

Education

• West Bengal State University, Kolkata

  Bachelor of Commerce - BCom (H), Accounting and Finance

• Udaipur Haradayal Nag Adarsha Vidyalaya

  Commerce

  2002 — 2010